French Customer Service (Automotive) Luton, UK

Raison sociale: Concentrix Europe Ltd
No SIREN: 000000000
Fonction: Informatique - Internet - Télécom
Type de contrat: CDI
Type d'emploi: Temps plein
Rémunération: de 15 000 à 25 000 €

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across multiple continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. Benefits:
• Bright, modern, exciting place to work with excellent staff facilities.
• City centre location.
• Permanent Contracts.
• Onsite gym and cafe.
• 28 days annual leave.
• Employee discounts scheme.
• Pension scheme.
• Excellent relocation package.
• Annual Reward & Recognition Ceremony.
• Professional development opportunities. Why Belfast?
Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines.
Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast. Relocation:
Belfast is a very welcoming city and we do our best to make sure the move is as easy and enjoyable as possible!
• Reimbursement of initial travel costs to Belfast
• 7 nights in a city centre houpon arrival
• Support in finding accommodation, opening bank accounts and much more.
• Advance in wages to help with first month’s rent and deposit.
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We are looking for French speakers to join our customer service team providing support on behalf of a global automotive brand based in Luton, England.
Responsibilities:
•Handling inbound customer requests.
•Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
•Meet standards in volume, quality, performance & attendance.
•Understanding and resolving customer requests.
•Accurate logging of all contacts and following up on action plans
•Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments. Essential Criteria:
• Minimum 12 months’ experience in a customer service role.
• Fluency in written & spoken French & English.
• Competent PC user.
• Enjoys direct contact with customers by telephone, is understanding, polite, remains calm, listens, and apologises where necessary.
• Always professional & positive with customers.
• Calm and methodical approach to work.
• Able to work under pressure and deal with customers in demanding situations.
• Able to learn quickly in a changing environment, to use own initiative and make decisions.
• Able to prioritise and manage own workload.
• Logical approach to problem resolution
• Team player